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Terms and Conditions

These conditions shall apply to all online transactions between Highland Fayre Limited (“Highland Fayre”) and any person, firm or company (“the Purchaser”) placing an order online with Highland Fayre for the manufacture and/or supply of any goods (“the Goods”). Highland Fayre by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Highland Fayre’s website and on the sole basis of the terms and conditions of Highland Fayre stated herein.

1. PRICE

Prices for Goods include Highland Fayre’s standard packaging, VAT (VAT No: 400 7399 70) and postage or carriage.

2. SECURE ONLINE PAYMENT

Highland Fayre provides a secure payment system by utilising the services of Commidea Ltd for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa, Mastercard, Eurocard, Delta, American Express, Switch and Solo.

Goods will only be despatched once payment has been received in full.

3. RETENTION OF TITLE

Property in the Goods shall not pass until the full amount has been paid.

4. DELIVERY

Highland Fayre will make every effort to despatch orders within 5 working days of receipt. The standard prices listed on the website include a Next Day delivery service within the UK mainland (Monday to Friday only). Delivery to the Scottish Highlands and outside the UK mainland will be between 2-5 days, depending upon the destination. 

The carrier will attempt delivery and if the recipient is not at home the carrier will leave a card with written instructions asking them to contact their local depot to arrange a convenient delivery date.  The carrier will re-attempt delivery the following day and will once again leave a card if the recipient is not home.  It is then the recipient's responsibilty to contact the depot and arrange for collection.  If you wish the carrier to re-attempt delivery a third time a surcharge of £7.05 will be deducted from the Purchaser's credit card.  If there has been no response within 3 working days Highland Fayre will be notified of the situation. If Highland Fayre is unable to rectify the problem, having tried to make contact with the Purchaser, then the Goods will be returned to Highland Fayre. Thereafter, the Purchaser will incur a re-delivery charge to deliver the Goods again at twice the original cost, (since Highland Fayre will have incurred a return charge by the carrier). The Purchaser will also be charged for any items which have become unsuitable for sale and need replaced (mainly perishable items like smoked salmon and cheese which have short shelf lives).

The Purchaser can contact Highland Fayre for an upgraded UK delivery service, (i.e Saturdays). The extra charges will be quoted on request.

Orders for Christmas must be received by Highland Fayre NO LATER than the last Monday in November.

5. CANCELLATIONS

The Purchaser can cancel an order prior to despatch or within 7 working days of receipt of Goods by Telephone +44 (0)1738 639222, Fax +44 (0)1738 621177 or Email Sales@HighlandFayre.co.uk , stating the “Order Acknowledgement” reference number which is automatically emailed to the Purchaser on receipt of the online order by Highland Fayre. The Purchaser’s credit card will be refunded by Highland Fayre for the full amount within 2 working days if the Goods have not been despatched. If, within 7 working days of receipt of Goods, the Purchaser wishes to cancel the contract, the Goods must be returned to Highland Fayre Ltd, Kilda Way, North Muirton Industrial Estate, Perth, PH1 3XS, suitably packaged, whereupon the Purchaser’s credit card will be refunded by Highland Fayre for the full amount within 2 working days.

6. COMPLAINTS/CUSTOMER SERVICE

The Purchaser should inform Highland Fayre immediately of any problems by Telephone +44 (0)1738 639222, Fax +44 (0)1738 621177 or Email Sales@HighlandFayre.co.uk . Complaints are taken very seriously by Highland Fayre and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact Highland Fayre on any issue relating to their order on the contact telephone, fax or email listed above. Highland Fayre’s operating hours are from 0900am GMT to 1700pm GMT, Monday to Friday.

7. DAMAGED GOODS

If the Goods are damaged the Purchaser should contact Highland Fayre within 3 days of receipt of Goods. Damaged Goods must be returned to Highland Fayre Ltd, Kilda Way, North Muirton Industrial Estate, Perth, PH1 3XS, suitably packaged. Highland Fayre will replace or refund the items concerned.

8. SUBSTITUTIONS

Highland Fayre reserves the right to substitute items of similar or greater value, if for any reason those listed on the web site are unavailable.

9. ALCOHOL

No persons under 18 years of age may place an order or receive Goods from Highland Fayre if the Goods contain alcohol.

10. INSURANCE

Liability insurance is automatically included by Highland Fayre on all Goods ordered.

11. FORCE MAJEURE

Highland Fayre will exercise every reasonable effort to meet the requested despatch date. Highland Fayre shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

12. ONLINE PRESENCE

No warranty is given by Highland Fayre that their web site will be constantly online or free of defects and errors at any time.

1 3. PRIVACY POLICY

Highland Fayre collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Highland Fayre to process the Purchaser’s order and also to provide the highest level of customer service possible. Highland Fayre will not email marketing material to the Purchaser unless prior consent has been obtained. The Purchaser can contact Samantha Hosea at Sales@HighlandFayre.co.uk  if further information on Highland Fayre’s Privacy Policy is required.

14. JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Scottish Law and the Purchaser hereby agrees to be subject to the jurisdiction of the Scottish Courts.

None of the above terms affect your statutory rights as a consumer.

  

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